Privacy Policy

Last updated: 6 November 2026

1. Introduction

McMichaels Ltd, trading as McMichaels, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase products, arrange delivery or installation, visit our stores, subscribe to marketing communications or contact us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Who We Are

McMichaels Ltd is the data controller responsible for personal information processed for our retail business.

Company name: McMichaels Ltd
Trading name: McMichaels
Company registration number: SC870472
Registered in: Scotland
VAT registration number: GB516488763

Registered and trading address:

1–9 Mill Street
Alloa
Clackmannanshire
FK10 1DT
United Kingdom

Telephone: 01259 724230
Email: sales@mcmichaels.co.uk
Website: https://mcmichaels.co.uk

For privacy enquiries or requests concerning your personal information, please contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with McMichaels, we may collect and process the following information.

Personal and contact details

• Name and title, where provided

• Billing and delivery addresses

• Email address

• Telephone numbers

Order and transaction information

• Products purchased or ordered

• Order numbers, dates and transaction history

• Payment status, payment references and refund records

• Delivery and installation services purchased

• Warranty and guarantee information

• Returns, exchanges and customer service records

Delivery and installation information

• Delivery addresses and contact instructions

• Preferred or agreed delivery and installation dates

• Property access details and relevant site information

• Installation requirements and work instructions

• Records relating to completed deliveries or installations

• Information about existing equipment where relevant to the service

Website and account information

• Customer account information

• Products viewed, searched for or added to a basket

• Website browsing activity

• IP address, browser and device information

• Cookie identifiers and online advertising identifiers

• Marketing and communication preferences

Customer communications

We may retain information you provide when contacting us by telephone, email, through our website or in person, including enquiries, complaints and correspondence.

Payment information

Payments are processed through Shopify and other authorised payment service providers.

We receive information needed to confirm and administer transactions. Payment providers may separately process card details and other financial information in accordance with their own privacy policies.

4. How We Collect Your Information

We collect personal information through several sources.

Directly from you: When you place an order, create an account, visit our stores, book a service, contact us or subscribe to marketing communications.

Through our website: Shopify and associated technologies may collect information about how you use our website, subject to applicable consent requirements.

Through our retail systems: Information relating to purchases, deliveries, installations, refunds and customer service may be recorded in our electronic point-of-sale and business management systems.

From service providers: We may receive information from payment processors, delivery providers, installation se